Lifetime Upgrade Policy

Lifetime Upgrade Policy

At SM Diamond Center, we understand that our customers' tastes and desires may evolve over time. We appreciate and value the loyalty and trust you place in our products, and we are dedicated to providing a seamless and enjoyable experience as you journey through life's most precious moments. With this in mind, we are proud to offer a generous Lifetime Upgrade Policy that is designed to grow and adapt to your changing preferences, personal milestones, and celebrations of love and achievement.

Our Lifetime Upgrade Policy allows you to upgrade any diamond piece purchased from SM Diamond Center by applying the full credit of your original purchase towards a new item of greater value. This unique policy ensures that your investment in our exquisite diamond jewelry remains a lasting and meaningful reflection of your personal journey, whether you're celebrating an anniversary, commemorating a special achievement, or simply seeking a new expression of your unique style.

As you explore the world of diamond jewelry and its endless possibilities, our Lifetime Upgrade Policy serves as a testament to our unwavering commitment to your long-term satisfaction. We believe that your relationship with SM Diamond Center should be one of trust, understanding, and shared joy as we help you navigate the many facets of your personal and emotional journey. With this policy in place, we aim to build a lasting bond with you, our valued customer, and to ensure that every diamond piece you purchase from us remains a cherished and timeless reflection of your life's most memorable moments.

The flexibility of our Lifetime Upgrade Policy allows you to confidently choose SM Diamond Center as your trusted partner in commemorating life's milestones, knowing that your investment will always retain its value as your tastes and preferences evolve. This policy is just one of the many ways we strive to provide an unparalleled customer experience and to deliver exceptional diamond jewelry that you can treasure for a lifetime.

We understand that your journey with SM Diamond Center is more than just a transaction; it's the beginning of a lifelong partnership built on trust, quality, and a shared appreciation for the beauty and timelessness of diamonds. Our Lifetime Upgrade Policy reflects our commitment to your happiness and satisfaction, and we look forward to helping you celebrate life's most cherished moments with the elegance and brilliance of our diamond jewelry collections.

To initiate an upgrade, email us at info@smdiamondcenter.com or come in store today!

Our Lifetime Upgrade Policy is subject to the following terms and conditions:

  • The original piece of jewelry must be in good condition and accompanied by the original receipt, any applicable certification documents, and the original warranty card.
  • The new piece of jewelry must be greater than the value of the original purchase.
  • Any diamond being upgraded must not be damaged, chipped, fractured, or have undergone any alterations that may affect its value or quality.
  • Upgrades are only applicable to diamond jewelry and do not apply to gemstone jewelry, metal components of the jewelry, or other non-diamond accessories.
  • The original jewelry item must be returned to SM Diamond Center and will become the property of SM Diamond Center upon successful completion of the upgrade.
  • Upgrades can be made on multiple occasions, provided that each subsequent upgrade meets the terms and conditions outlined in this policy.
  • SM Diamond Center reserves the right to refuse an upgrade request if the original jewelry item or diamond does not meet the conditions outlined in this policy, or if the item has been subjected to unauthorized modifications, repairs, or services.
  • Upgrades are non-transferable and can only be availed by the original purchaser of the jewelry item.
  • Customers are responsible for any additional costs, taxes, or fees associated with the upgraded jewelry item, as well as any shipping and insurance costs for sending the original jewelry item to SM Diamond Center.
  • SM Diamond Center reserves the right to modify or discontinue this Lifetime Upgrade Policy at any time, without prior notice. However, any upgrades initiated before such changes will be honored under the terms and conditions in effect at the time of the original purchase.
  • Any disputes arising in connection with this Lifetime Upgrade Policy shall be governed by the laws of the state in which the original purchase was made, and any legal action must be brought in the state and federal courts located within that state.

At SM Diamond Center, our goal is to build lasting relationships with our customers and provide them with unparalleled service and exceptional jewelry products. Our Lifetime Upgrade Policy is just one of the many ways we demonstrate our commitment to your satisfaction and happiness. We look forward to being a part of your life's most cherished moments and helping you celebrate them with the timeless beauty of diamonds.